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A software update is in progress. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Solid Green: Battery is in place but isn’t being used. Red light is the sign that the DSL modem is unable to detect CenturyLink’s internet equipment although you have to connect the line. Flashing Green I use the same user/pass as I just did for my online account on the app and I get: Uh oh. 11 comments. I can see the wifi name under available wifi and I can login, but I do not have any internet access. Broadband 2: Not used. Solid Amber Our network isn't responding, the gateway is configured incorrectly, or there's an authentication failure. I found 3 ports that fit the green broadband cable. The point is that you finally know the reason for modem internet light red and how to treat red DSL light. Once it’s in modem mode, the VM hub MUST then be powered off. Power on/self-test failed or modem has malfunctioned. Solid Red: Battery backup mechanism has a fault. Shut down your computer and unplug the gateway from the power outlet in the wall and wait two minutes before plugging your gateway back in and turning your computer back on. ‎11-10-2020 They told me if they find it's a house issue, they will charge $99. Internet: Off: Modem is not connected to the Internet or modem is off. It might be the reason why DSL light is red. Some people shock when they see red DSL light on their modem. I called ATT and they want to send a tech. This User ID is not associated with AT&T Internet service. The gateway is what the device is with the flashing red broadband light. Go to Device Manager to make sure the NIC is enabled. 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